Frequently Asked Questions

Registering at zpjili is quick and straightforward. Click the zpjili Login link in the navigation menu and look for the registration option. You'll need to provide a valid email address, create a secure password, and enter your basic personal details. You must be 21 years of age or older to register — this is a strict requirement under PAGCOR regulations. After submitting your registration, you'll receive a verification email to confirm your account.

zpjili requires all players to complete a Know Your Customer (KYC) verification before processing withdrawals. Accepted government-issued IDs include:

• Philippine Passport
• SSS ID or UMID
• Driver's License (LTO)
• PhilSys National ID
• Voter's ID
• PRC ID

You may also be asked to submit a proof of address (e.g., a recent utility bill from Meralco or MAYNILAD, or a bank statement from BPI or BDO). KYC verification typically takes 1–3 business days.

Go to the zpjili Login page and click "Forgot Password". Enter the email address associated with your zpjili account and we'll send you a password reset link. Check your inbox (and spam/junk folder just in case). The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our support team at [email protected].

Some account details — such as your full name and date of birth — cannot be changed after KYC verification, as they are tied to your verified identity. If you need to update your email address or contact number, please reach out to our support team. Changes to sensitive account details may require additional identity verification for security purposes.

You can request account closure at any time by contacting zpjili support. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to problem gambling concerns, we strongly recommend activating self-exclusion instead — this provides stronger protections and prevents re-registration during the exclusion period. Visit our Responsible Gaming page to learn more.

zpjili supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online
• Bank Transfer: InstaPay and PESONet-enabled banks

All transactions are processed in Philippine Peso (₱). No foreign currency conversion fees apply for PHP transactions.

The minimum deposit at zpjili is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by zpjili, though your bank or e-wallet provider may impose their own daily limits.

GCash and PayMaya deposits are typically instant — your zpjili balance is updated in real time. Bank transfers via InstaPay are also usually processed within minutes. PESONet transfers may take up to one business day. If your deposit hasn't appeared after 30 minutes, please contact our support team with your transaction reference number.

To withdraw, log in to your zpjili account and navigate to the Cashier section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 1–3 business days after KYC verification is complete. The minimum withdrawal amount is ₱200. Note that your first withdrawal requires completed KYC verification. Subsequent withdrawals are typically faster once your account is fully verified.

zpjili does not charge any processing fees on withdrawals. However, your bank or e-wallet provider may apply their own transfer fees — for example, some banks charge a small fee for InstaPay transactions. We recommend checking with your bank or GCash/PayMaya account for their applicable charges. zpjili absorbs its own processing costs so more of your winnings stay in your pocket.

First, check your GCash, PayMaya, or bank app to confirm the transaction was successfully sent. If the deduction happened on your end but your zpjili balance hasn't updated after 30 minutes, contact our support team at [email protected] and provide:

• Your zpjili registered email
• The transaction reference number
• The amount and date/time of the transaction
• A screenshot of the successful payment confirmation

Our team will investigate and resolve the issue as quickly as possible.

zpjili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and percentage may vary depending on current promotions — check the Promotions section after logging in for the latest offer. Welcome bonuses are credited to your account automatically after your qualifying first deposit clears. All bonuses are subject to wagering requirements before withdrawal.

A wagering requirement (also called a rollover or turnover) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before that bonus converts to withdrawable cash. Different games may contribute differently toward the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific terms attached to each promotion.

Yes — zpjili regularly runs promotions for existing players, including reload bonuses, weekly cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Log in to your zpjili account and visit the Promotions page to see all currently active offers available to your account.

Bonuses may be cancelled or forfeited for several reasons:

• The bonus validity period expired before wagering requirements were met
• A withdrawal was requested before completing the wagering requirement
• The bonus was used in a game category that is excluded from that promotion
• Account activity was flagged as violating zpjili's bonus terms (e.g., multiple accounts)

If you believe your bonus was cancelled in error, contact our support team with your account details and we'll review the case.

zpjili offers a wide variety of games and betting options for Filipino players:

• Slots: Hundreds of video slots from top providers, including classic reels and jackpot titles
• Live Casino: Real-time games with live dealers — baccarat, roulette, blackjack, and more
• Bingo: Online bingo rooms with multiple card options and chat features
• E-Sports: Betting on popular titles like Mobile Legends, Dota 2, CS2, and Valorant
• Sports Betting: PBA, NBA, UFC, boxing, football, and other major sports

New games are added regularly — check the zpjili Casino section for the latest additions.

Absolutely. zpjili is fully optimized for mobile play. You can access the full platform through your smartphone or tablet browser — no app download required. The mobile site is responsive and works smoothly on both Android and iOS devices. All games, deposit/withdrawal functions, and account management features are available on mobile. For the best experience, use a stable internet connection like a home WiFi or a strong LTE/5G signal.

All games on zpjili use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. RTP (Return to Player) is the percentage of all wagered money that a game pays back to players over time. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. RTP figures are theoretical long-term averages — individual sessions can vary significantly. You can find the RTP for each slot in the game's information panel.

If your connection drops during a game, zpjili's system records the state of your session. When you reconnect and log back in, most games will resume from where they left off or display the result of the interrupted round. For live casino games, the round result is determined by the live dealer regardless of your connection status. If you believe a disconnection caused an incorrect outcome or a lost bet, contact support with the game name, date, time, and approximate bet amount.

Yes. zpjili operates within the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body that oversees online gaming in the Philippines. The platform uses SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. For full details, read our Privacy Policy.

Here are the best practices for keeping your zpjili account secure:

• Use a strong, unique password that you don't use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — zpjili staff will never ask for your password
• Log out after each session, especially on shared devices
• Be cautious of phishing sites — always verify you're on the official zpjili.app domain

If you suspect unauthorized access to your account, change your password immediately and contact our support team.

zpjili collects only the personal data necessary to operate your account, process transactions, and comply with regulatory requirements. Your data is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC). You have the right to access, correct, and request deletion of your personal data. For full details, read our Privacy Policy.

You can activate self-exclusion directly from your zpjili account settings under the Responsible Gaming tab. Choose from 6 months, 1 year, or permanent exclusion. Once activated, your account is immediately suspended — you won't be able to log in, deposit, or play. All marketing communications are also stopped. For immediate assistance, email [email protected] and our team will activate it for you right away. Learn more on our Responsible Gaming page.

Yes. zpjili allows you to set daily, weekly, or monthly deposit limits from your account settings. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a 24-hour cooling period to give you time to reconsider. This tool is completely free and available to all zpjili players.

The minimum age to register and play at zpjili is 21 years old, in strict compliance with PAGCOR regulations governing online gambling in the Philippines. Age verification is required during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any deposited funds returned. If you suspect a minor is using zpjili, please report it to [email protected] immediately.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: [email protected] (plain text)
• National Center for Mental Health (NCMH) Crisis Hotline: 1553 (toll-free)
• Gamblers Anonymous Philippines: Available in Metro Manila, Cebu, and Davao
• zpjili Support: [email protected] — available 24/7

Visit our dedicated Responsible Gaming page for a full list of tools and resources.